WhatsApp · AI · CRM

Your WhatsApp
inbox, handled
by AI.

ChatNest connects your WhatsApp number to a smart AI that qualifies leads, books appointments, and resolves common questions — so your team only steps in when it matters.

12k+
Messages handled daily
< 2s
Avg AI response
62%
AI deflection rate
Features

Everything you need to
run WhatsApp at scale.

Built for the way modern teams actually use WhatsApp — not a generic chat SaaS bolted onto a different channel.

Team inbox

Unified WhatsApp inbox with assignment, internal notes, and SLA timers.

AI auto-reply

Multiple Gemini agents per workspace, grounded in your services and FAQs.

Visual flows

Drag-and-drop graph editor with branching, API calls, and agent handoff.

Broadcasts

Segmented campaigns with HSM templates, drip sequences, and A/B testing.

Bookings

Auto-record bookings from chat with date/time parsing and slot management.

Analytics

Deflection rate, response time, and per-campaign attribution in real time.

How it works

Up and running
in minutes.

No implementation projects, no consultants. Three steps and you have an AI-powered WhatsApp operation.

01

Connect WhatsApp

Bring your own Twilio number. Five-minute wizard — paste credentials, verify, done.

02

Train the AI

Add your services, FAQs and tone. AI agents ground every reply in your knowledge base.

03

Watch it work

Inbound messages route through your flows, automations, and AI. Your team handles only what matters.

AI agents

An assistant that
actually knows you.

Configure as many Gemini agents as you need — friendly sales rep, concise support, after-hours fallback. Each one stays inside your business knowledge.

  • Multiple agents per workspace, each with a custom system prompt
  • Grounded in your services, FAQs, and availability — no hallucination
  • Auto-detects booking intent and inserts pending bookings
  • Hands off to a human the moment the customer asks
Flow builder

Build scripts.
Visually.

Conversation flows are the deterministic spine of every chat. Keyword in, branch through your script, hand off — all without writing code.

  • Visual graph editor — drag, drop, connect
  • Branching, API calls, agent handoff, send catalog
  • Five starter templates: lead capture, NPS, FAQ, abandoned cart, booking
  • Flow → Rule → AI fallback — deterministic routing, never random
Broadcasts

Reach thousands.
Sound like one.

Segment your audience, pick an approved template, schedule the send. Every delivery, read, and reply tracked in real time.

  • Segment-based recipient targeting
  • Approved WhatsApp HSM templates, end-to-end
  • A/B variants with automatic winner detection
  • Drip sequences with wait + send steps
Analytics

See what's working.
At a glance.

Deflection rate, response time, campaign performance, ad attribution — every number that actually matters.

AI deflection
+8% this month
62%
Avg response
Last 30 days
< 1m
Bookings via AI
This week
147
Broadcast read
Cross-campaign avg
78%
Trusted by teams

Teams handling

12,000+

WhatsApp messages every day

Atlas Café
Stride Studios
Verde Salon
North Clinic
Loop Realty
Solana Tours
ChatNest replaced a 3-person front-desk shift. We field twice the volume with half the team — and customers love it.
M
Maya Reyes
Operations Lead · Stride Studios
FAQ

Questions teams
ask us.

You need a Twilio WhatsApp sender (sandbox or production). Connect it in five minutes via the wizard — we never see your credentials in plain text.
Pricing

Simple, transparent
pricing.

Start free, scale as you grow. No hidden fees, no long-term contracts.

Starter

Freeforever
  • 100 messages/mo
  • AI auto-reply
  • Team inbox
  • Email support
Get started
Popular

Pro

$19/ month
  • 5,000 messages/mo
  • Custom AI agents
  • Visual flow builder
  • Broadcasts
  • Priority support
Get started

Business

$99/ month
  • Unlimited messages
  • Public API + webhooks
  • A/B variants
  • Dedicated manager
  • SLA guarantee
Contact sales
Get started today

Ready to let AI
handle the inbox?

Join 12,000+ teams handling WhatsApp at scale with ChatNest. Free for your first 100 messages.

  • Free for 100 messages/month — no card required
  • Five-minute Twilio connection
  • Cancel any time, export all your data